Booking Conditions

Please find below details of our standard Travelsmith Holidays booking conditions, which apply to all our properties, or download the PDF version.

Arrival days and durations

Any arrival day and duration, unless otherwise stated, subject of course to space and self-catering usually minimum 3 nights.

Holiday costs

All prices include VAT where applicable.

Standard tariff for all properties

– If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis.

Holiday specials for all properties

– Where “Added Value” offers and/or meals are included, all prices are quoted per person based on arrival date.

Hotel

All accommodation prices are quoted per room incl breakfast daily. If half board booked, dinner prices quoted per person. NB where special dinner prices are quoted they are only valid when reserved in advance at the time of booking and for the full holiday duration. Child discounts quoted per child when sharing room with two adults.

Apartments, Villas and Cottages

All prices are quoted per unit on a self catering basis (or per person on holiday specials). Where Porth Veor Villas and Apartments booked with breakfast and/or dinner as deluxe hotel accommodation, all meals are quoted per person.

Group bookings

Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check at the time of booking.

Reservations

Book online, contact us by telephone or e-mail or contact your local approved travel agent to check availability. Any monies paid to your travel agent is held on behalf of Travelsmith Holidays Ltd. Early booking is advisable, especially for peak dates or where there are specific requirements.

Money matters and contract information

A deposit of £150 per room/unit (£75 for single rooms) per week (or part week) is payable. Full payment please if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Please note, in respect of the vast majority of our featured self catering properties, these are privately owned and we act as agents only for those owners and are not principals. Further details can be supplied on request. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges will apply: 28 days or more before your arrival date loss of deposit, 27-15 days 50%, 14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.

N.B. Free night offers must be taken at the time of booking and cannot be added retrospectively.

Amendments

Should you wish to alter your arrangements after we have processed your booking a £30 per room/property amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.

Cheques

Please make cheques payable to “Travelsmith Holidays Ltd”

A special note for Apartments, Villas and Cottages

Clients will be required to provide a credit/debit card imprint/deposit on arrival, or in respect of Green Acres, Juliots Well, Mawgan Porth Apartments, Bay Retreat and White Lodge a £100 deposit will be added to the total holiday invoice payable at the time of balance. This will be cancelled/fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition. Liability is not limited to £100 in the event of loss/damage in excess of this figure and if in the unlikely event higher charges are applicable we would seek further payment from the credit/debit card supplied at the time of booking or require supplementary payment by cheque or credit card. In addition, charges may apply where through unacceptable behaviour, disruption and severe inconvenience is caused to fellow guests. Please check your property on arrival and if you find any significant damage to any contents/furnishings please advise us at once to avoid charges being incurred on your departure.

Accommodation and meals

No allowance given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.

Room types (applicable to all accommodation)

Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds. Where sofa beds are used in self catering, in line with maximum capacities they are always a double bed unless otherwise specified.

Special diets at Porth Veor Manor

Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.

Check in/Check out

Normally your accommodation will be ready on arrival day as follows: Best Western Porth Veor Manor Hotel 3pm; all self-catering properties 4pm. On departure please vacate by 10am so that we can service it in good time prior to new arrivals. Late departures may be subject to a higher charge.

Late arrivals

Check in is up to 9pm (10:30pm for Porth Veor Manor). Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call our Cornwall Reservations Centre at Porth Veor on 01637 873274

With specific regard to Beachcombers, Waves, Tregurrian, Green Acres, Juliots Well, Mawgan Porth Apartments and Bay Retreat where reception is not manned all day there is also an ‘outside safe’ system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.

Cots and high chairs

These are provided (excluding bedding) free of charge, subject to advance booking only, at all featured properties. We regret we are unable to supply stair gates.

Disabled clients

Most welcome at all of our properties and we will be pleased to assist wherever possible. However, please note that the majority of our accommodation is entirely unsuitable for those confined to a wheelchair or with severe walking difficulties. Please refer to our individual property descriptions for specific information and do not hesitate to seek advice from us when booking. Please note that no lift is available in our properties unless specifically stated. It is vitally important that you supply full details of any disability when booking and if necessary, confirm in writing.

Swimming pools

Please note that they may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. It is a condition of use that all guests fully comply with safety instructions.

Porth Veor Manor

Subject to weather conditions our heated outdoor pool is open Apr – Oct and is available to any guests from our other properties. Please advise reception on arrival before use.

Green Acres

Heated indoor pool open all year round.

Juliots Well

Heated outdoor pool open mid May – mid Sept.

Laundry facilities

Laundry facilities are at Beachcombers (payable by tokens from reception) and Green Acres (coin operated). In addition, we offer a full laundry service to all hotel and self catering guests at all our featured properties except Green Acres, Bay Retreat, Juliots Well and White Lodge.

Bed linen and towels

Bed linen, towels and tea towels are provided in all units for internal use only. Beach towels can be obtained from reception at Beachcombers, Tregurrian, Waves and pool towels are available from Porth Veor Manor only.

No Smoking

Smoking is not permitted inside any of our properties.

Parking

All our featured properties have their own private car park. With specific reference to the Beachcombers & Waves there is one guaranteed space for each apartment. Where clients bring two cars in respect of one apartment if there is insufficient space in our private car park, there is a public car park opposite the complex (payable locally).

Dress code at Beaucliffes Restaurant in Porth Veor Manor

We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.

Conduct

The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the hotels, villas, cottages or apartments and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.

Pets

Dogs are welcome in selected properties where stated, charged at £6 per dog per night and subject to compliance with site rules, supplied on arrival. If unsure, please ask when booking. With the exception of registered guide/service dogs (welcome free of charge) we regret that pets cannot be accepted at Beachcombers, Waves, White Lodge, Porth Veor Manor, Porth Cottage and Porth Cottage Studio Annexe. It is also not permitted to leave pets in your vehicle in our car parks overnight.

Website information

All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.

Our liability

We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury either to any guest or for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.

Assistance, problems, complaints

We do our utmost to ensure that all holiday arrangements are at the highest possible standards and are in accordance with what we have contracted to supply. However, if you have a problem during your holiday, please inform the management at once so that every opportunity is given to restore holiday satisfaction. For obvious reasons it is always difficult to resolve any problems on a retrospective basis.

At your service

If you have any queries or require further information please just ask.

How to reach our holiday properties

Directions available.

Travelsmith Holidays Ltd is VAT registered – 732 2215 74.

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