Our team continue to work hard behind the scenes following new, more stringent cleaning regimes to keep everyone safe. We continue to follow government guidelines as they are updated as inevitably they continue to evolve.
FREE COVID-19 Cancellation Cover
In these times of uncertainty it’s reassuring to know there’s flexibility if the worse happens.
Firstly, please be aware that at the time of your stay, if the area you live in an area where it is against government guidelines to travel, we regret we will need to cancel your reservation.
Should your booking be cancelled by us or if you need to cancel your booking because the UK government public health measures means that it is unlawful to travel and/or against government guidelines to travel, you will be entitled to transfer all monies paid to a later booking. If the alternative date is more expensive then the difference in cost will be payable and if it is cheaper, the accommodation credit will remain on account subject to the booking/arrival dates stated below. Alternatively, you may cancel with a full refund.
You will need to cancel with us as soon as possible and we will require proof of circumstances e.g. in the case of a positive COVID-19 test, we will require a copy of the test result before we can action the credit.
If you opt for a credit, this will need to be allocated to a future booking arriving within 12 months of the original date and the new date must confirmed with us within 3 months of your original arrival date.